joya8's Privacy Policy

1 Introduction

joya8 is a trusted online gaming platform committed to ensuring a safe and transparent experience for players in Bangladesh. This Privacy Policy ("Policy") describes how joya8 ("we", "our", "platform") collects, stores, uses, and where necessary shares your ("user", "you") personal information with third parties.

This Policy applies to all joya8 services — including cricket betting, slots, live casino, and other gaming categories. By creating an account or using our platform's services, you agree to the terms of this Policy.

We believe that personal privacy is a fundamental right of every user. That is why we process your information following the highest security standards and never use your information for any unnecessary purpose.

2 Information We Collect

2.1 Information You Provide

When you create an account on joya8 or contact us, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information — details related to your bKash, Nagad, Rocket, or Upay account
• Documents provided for identity verification (if applicable)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Time spent on the site, pages viewed, and click patterns
• Login times and logs of user activity
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

We keep records of your deposits, withdrawals, and betting history. This includes transaction amounts, dates, times, and the type of payment method used. This information is used for resolving financial disputes and account verification.

3 Purpose of Using Information

joya8 uses your information for the following purposes:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account; to process deposits and withdrawals; and to deliver our gaming services without interruption.

3.2 Security and Fraud Prevention

Your activity is monitored to prevent unauthorized account access, fraud, and money laundering. This ensures the overall security of the platform in the interest of all users.

3.3 Legal Compliance

Information is retained and disclosed as required by applicable law or the directives of regulatory authorities.

3.4 Service Improvement

Information may be used for analytical purposes to improve user experience, identify bugs, and plan new features.

3.5 Communication and Support

Your email or mobile number may be used for transaction confirmations, security alerts, and communication with our support team.

4 Sharing and Disclosure of Information

joya8 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following situations:

4.1 Payment Processors

Payment providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organizations are governed by their own privacy policies.

4.2 Technology and Infrastructure Partners

Trusted technology partners providing server hosting, data analytics, or cybersecurity services may have access to information where necessary. In such cases, they may only use the information for the stated purpose and are bound by confidentiality agreements.

4.3 Legal Requirements

joya8 may be required to disclose information to authorities if necessary to comply with a court order, government directive, or applicable law.

4.4 Business Transfers

In the event of a merger, acquisition, or other restructuring of joya8's business, user information may be part of the transferred assets. We will notify users before any such change takes place.

5 Cookies and Tracking Technologies

joya8 uses cookies and similar tracking technologies that improve your browsing experience and maintain the functionality of our site.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as maintaining your login session and ensuring security. Without them, the site will not function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and provide a personalized experience.

5.3 Analytics Cookies

These help improve the platform by collecting anonymous statistics about site usage. These cookies do not identify you personally.

You can manage cookies by changing your browser settings, though this may affect some site functionality.

6 Data Security Measures

joya8 follows industry-standard security practices to protect your information. Our security framework includes:

• SSL/TLS encryption — every data exchange between your browser and our servers is encrypted
• Database-level encryption — sensitive information remains encrypted even when stored
• Two-level access control — only authorized personnel have access to specific information
• Regular security audits and vulnerability testing
• Automated monitoring to detect unusual activity
• Data backup and recovery procedures

It is important to note that no data transmission over the internet can be guaranteed to be 100% secure. We make every effort, but in the event of a security breach we will notify you promptly.

7 Data Retention Period

joya8 retains your information only for as long as it is needed for the relevant purpose or required to meet legal obligations.

• Active account information — for as long as the account remains active
• Transaction records — for the applicable legal period even after the account is closed
• Support communication history — until dispute resolution requirements are fulfilled
• After an account is closed, some information may need to be retained for a specified period for legal and regulatory reasons

Once the defined period ends, information is securely deleted or anonymized.

8 User Rights

As a joya8 user, you have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you. Contact us to submit a request.

8.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. Profile information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes and we will act accordingly.

8.5 Right to Data Portability

You may request a copy of your core account-related information.

To exercise any of the above rights, please contact our support team.

9 Protection of Minors' Information

joya8's services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed during account creation.

If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.

10 International Data Transfers

joya8 uses international infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that:

• The receiving party maintains adequate protection measures
• Standard contractual data protection safeguards are in place for the transfer
• The privacy and security of your information is preserved

11 Third-Party Sites and Services

The joya8 platform may at times have connections to third-party services, such as payment gateways. These third parties have their own privacy policies and we are not responsible for their data practices.

We recommend that you read the privacy policy of any third-party service before using it.

12 Policy Changes and Updates

joya8 reserves the right to update this Privacy Policy from time to time. For significant changes, we will:

• Notify you through a public announcement on the site
• Inform you via your registered email
• Clearly state the effective date of the changes

If you continue using the site after the changes, you will be considered to have agreed to the updated policy. We recommend visiting this page regularly to stay informed about the latest policy.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Direct 24/7 support on the platform
• Email: [email protected]

We will try to respond to any privacy-related request as quickly as possible and will extend our full cooperation in protecting your rights.